Returns & Exchanges
At My Story Tale, we want you to love every chapter of your purchase; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all packaging and tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or an exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box to ensure faster processing.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing